Enterprise IT4 weeks implementation
Enterprise IT: Now Assist in 4 Weeks
4
Weeks to Deploy
The Challenge
IT service desk struggling with volume and complexity
- ●Average ticket resolution time of 8 hours
- ●Agent burnout from repetitive L1 tickets
- ●Knowledge scattered across wikis, emails, and tribal knowledge
- ●Inconsistent service quality across shifts
Our Solution
Rapid Now Assist implementation focused on high-impact use cases
- ●Deployed Virtual Agent with Now Assist for L1 deflection
- ●Enabled case summarization for faster agent handoffs
- ●Integrated knowledge base with AI-powered suggestions
- ●Set up agent assist for real-time resolution guidance
Implementation
Week 1
Instance setup, knowledge base cleanup, initial configuration
Week 2
Virtual Agent deployment, case summarization
Week 3
Agent training, knowledge integration, pilot
Week 4
Full rollout, monitoring, optimization
Results
-45%
Resolution Time
From 8 hours to 4.4 hours average
35%
L1 Deflection
Tickets resolved without human agent
+30%
Agent Efficiency
More tickets handled per agent
+15pts
CSAT Score
Improved customer satisfaction
4 weeks
Time to Value
Full deployment in one month
“We were told enterprise AI implementations take 6-12 months. LeanAI delivered in 4 weeks with measurable results from day one.”
I
IT Director
Enterprise Client
Technology Used
ServiceNow Now AssistVirtual AgentKnowledge ManagementPerformance Analytics