Real Estate2 weeks implementation
Melbourne Property Agency: 40% More Leads with Voice AI
40%
More Leads Captured
The Challenge
Missing valuable leads due to limited phone coverage
- ●35% of inbound calls went unanswered, especially during viewings
- ●After-hours calls (6PM-9PM) had 0% coverage despite high buyer activity
- ●Agents spent 2+ hours daily on repetitive qualification calls
- ●No system to capture leads from missed calls
Our Solution
24/7 Voice AI agent for intelligent lead capture and qualification
- ●Deployed Voice AI agent trained on 500+ property FAQs
- ●Integrated with their CRM for automatic lead creation
- ●Set up smart call routing for hot leads requiring human touch
- ●Implemented appointment scheduling directly into agent calendars
Implementation
Week 1
Discovery, CRM integration, initial AI training
Week 2
Testing, refinement, go-live with monitoring
Results
+40%
Lead Capture
More leads captured from previously missed calls
Instant
Response Time
From 4-hour average to immediate response
100%
After-Hours Coverage
Full coverage during peak buyer browsing hours
15hrs/week
Agent Time Saved
Freed up for high-value activities
380%
First Quarter ROI
$180K additional revenue vs implementation cost
“We were skeptical about AI handling our calls, but the results speak for themselves. Our agents now focus on closing deals instead of answering the same questions repeatedly.”
A
Agency Principal
Melbourne Property Agency
Technology Used
Voice AI PlatformTwilioHubSpot CRMGoogle Calendar API