Now Assist in 4 Weeks: A Practical Implementation Guide

The Challenge with Enterprise AI

ServiceNow's Now Assist is powerful, but enterprise implementations often take 6-12 months. We've developed an approach that gets you live in 4 weeks.

Week 1: Foundation

• Day 1-2: Enable Now Assist in your instance
• Day 3-4: Configure knowledge base integration
• Day 5: Set up initial use cases (IT ticket summarization)

Week 2: Core Use Cases

• Configure Virtual Agent with Now Assist
• Enable case summarization for agents
• Set up knowledge article suggestions

Week 3: Integration & Training

• Connect to your knowledge sources
• Fine-tune responses based on your data
• Train pilot group of agents

Week 4: Pilot & Iterate

• Launch with subset of tickets
• Gather feedback and metrics
• Optimize and expand

Keys to Success

1. Start small: Pick 2-3 high-impact use cases, not 20
2. Quality data: Clean up your knowledge base first
3. Executive sponsor: You need someone who can cut through bureaucracy
4. Measure everything: Track resolution time, CSAT, agent efficiency

Common Pitfalls

• Trying to do too much at once
• Poor knowledge base quality
• No clear success metrics
• Insufficient change management

Need help with your Now Assist implementation? Contact us for a free assessment.